Last Updated: October 21, 2026
Five Star Gold Exchange (“FSGE,” “we,” “us” or “our”) values your privacy and takes personal information seriously. This Privacy Policy describes the types of personal information we gather, how we use it, where we share it, how we keep it and how we protect it, when you visit fsge.ca, contact us, make an appointment or make a sale to us.
Five Star Gold Exchange is a precious metal buying company in Coquitlam, British Columbia, Canada which is situated at #230 – 1140 Austin Ave.
A Privacy Officer has been appointed to ensure our compliance with this policy and with privacy law:
We collect personal information whenever it is shared with us or when we are contacted through it.
Contact details: your name, email, telephone number, and anything you add to messages or requests for appointments.
Transaction and Identification Information: If you sell anything to us, we will gather information necessary to complete the transaction and verify your identity and ownership of the item, and maintain records as required. This includes transaction data, which includes the date, items described, and weight and payment amount.
Website and technical information: this includes your IP address, type of browser, device information, pages visited, the referring site and the date and time of your visit.
Communications: emails, calls, form submissions, and information required to answer these communications.
We ask you for personal information in a number of ways, including filling in forms, via telephone, email and during face-to-face meetings, as well as collecting such information automatically through logging on to the websites, the use of cookies and similar technologies, and from service providers or from sources lawfully accessible to us.
We employ personal information for the following purposes:
Unless the law requires or allows it, we collect, use, and disclose personal information with your consent, either express or implied depending on the circumstance. For instance, we're required by law to gather and store identification and transaction information for some of our purchases. The consent may be revoked at all times, subject to any legal or contractual restrictions and reasonable notice. Consent may be withdrawn and if so, a service or transaction may not be possible.
We share personal information only as needed for the purposes in this policy, including with:
It includes cookies and similar technologies for functionality, security and to understand the traffic to our website. These providers may gather information pursuant to their privacy policies. Cookies can be disabled or altered in your web browser, but some things may not work as expected.
We may include links to or use third party services, such as maps and social media. They have privacy practices of their own, and we recommend you check out their ones. Their practices are not ours and are not our responsibility.
Reasonable administrative, technical, and physical safeguards that are commensurate with the sensitivity of the information, such as secured storage of ID records, limited access by staff, and secure websites connection (HTTPS). None of the methods of electronic transmission or storage is entirely secure and we cannot guarantee absolute security. If the privacy breach does impact you, and the law mandates notification, we will notify you and the appropriate authorities.
Personal information is retained only for as long as is necessary to fulfill the purposes set out above and legal, accounting and regulatory obligations. In general:
We destroy, delete or anonymise information when it is no longer required, in a secure manner.
You have the right to:
To make a request, contact our Privacy Officer. It may require identification before responding and we will respond within the timeframe as permitted by law (usually 30 days). In some instances access may not be possible, such as if access to the file is prohibited by law or records are required to be kept, and this will be explained.
If you have any concerns about the way in which we use your personal information, you should contact our Privacy Officer and provide them with your concerns. We will recognise, investigate, and respond to your complaint, and we will let you know the result of our investigation [within 30 days] and any steps that we will take to remedy the situation. If you are not happy with our response, please contact:
We process personal information in line with the Personal Information Protection Act of British Columbia and, if applicable, the Personal Information Protection and Electronic Documents Act of Canada.
Our services are for adults. Sellers must be at least 18 years old. We never ask a child for any personal information. If you feel a child has provided us with personal information, please let us know and we will look into it and, if necessary, remove such information.
Certain of our service providers may collect or use data located outside of the boundaries of Canada. If so, the information could be subject to the law of that jurisdiction and available to that jurisdiction's courts, law enforcement and authorities.
We may update this policy from time to time. This page will be updated as changes are made with a new “Last Updated” date.